A diversion model showing great promise across the U.S. is 911 dispatch diversion, sometimes called crisis call diversion. The approach aims to reduce unnecessary police contact by connecting people to mental health professionals when someone contacts 911 due to a behavioral health crisis or other health or social service need. This brief outlines four tips for successfully implementing 911 dispatch diversion in a community.
Tips for Successfully Implementing a 911 Dispatch Diversion Program
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Author
Deirdra Assey
Senior Policy Analyst, Behavioral Health
Deirdra Assey provides technical assistance to programs planning and implementing criminal justice and mental health collaborations; she also works on projects under the CSG Justice Center’s courts portfolio. Prior to joining the organization, Deirdra worked for Hudson County’s Screening Center at Jersey City Medical Center, where she was a civil commitment evaluator. She also worked with the Hudson County Crisis Intervention Team and has trained with various local law enforcement agencies. Deirdra received her BA and MA in forensic psychology from John Jay College of Criminal Justice.